Terms of Service

These terms apply when you request or receive services from MartSupport. By requesting service, you agree to these terms.

Service scope

MartSupport provides general IT support, computer setup and troubleshooting, Wi‑Fi and printer assistance, remote support, website services, and business automation services. The exact scope is based on the request or agreed quote.

Pricing and approval

Published prices are starting prices unless stated otherwise. Final pricing may vary based on complexity, travel, parts, project scope, or additional work. We will seek approval before material additional charges or parts are added.

No guaranteed repair

Technology issues can have causes outside our control. MartSupport does not guarantee that every device, account, network, website, or software problem can be repaired or recovered.

Backups and data

You are responsible for maintaining backups of important data. When data transfer or system changes are requested, reasonable care will be used, but data loss can occur and should be protected against with current backups.

Passwords and account access

You should enter your own passwords whenever possible. Do not send banking passwords or sensitive financial credentials. You are responsible for maintaining control of your accounts and credentials.

Remote support

Remote sessions require your approval. Access may allow a technician to view or control your screen while the session is active. You may end the session at any time.

Third-party services

Some work may involve third-party hardware, software, internet providers, email providers, hosting platforms, or other services. MartSupport is not responsible for outages, policy changes, account restrictions, defects, or actions controlled by those third parties.

Appointments and availability

Support requests may be submitted 24/7. Live response times, onsite visits, and appointment times are subject to availability and are not guaranteed unless specifically confirmed.

Customer responsibilities

You agree to provide accurate information, lawful access to devices and accounts, a reasonably safe work environment for onsite service, and timely decisions when approval is required.

Limitation of liability

To the fullest extent permitted by law, MartSupport is not liable for indirect, incidental, special, or consequential losses arising from service, downtime, third-party failures, or data loss. Nothing here limits rights that cannot legally be waived.

Changes

These terms may be updated as services evolve. The effective date at the top identifies the current version.

Contact

Questions can be sent to martsupportstl@gmail.com or by calling/texting (314) 827-9475.